Business Overview:
Take your next career step at John & Smith with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally.
At John & Smith, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at John & Smith.
That is the John & Smith way… to RISE!
What makes a great team? A diverse team!
We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!
Interested? Get in touch with our Talent Acquisition team! We look forward to speaking with you!
A job isn’t just a job, its who you are!
Additional Information
John & Smith is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
John & Smith cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
We are currently looking to expand our team to include a new customer success representative.
You will be responsible for handling all inbound customer support queries, answering questions and providing appropriate resolutions.
Day To Day Responsibilities
- Be the first point of contact for all our customers requiring support; answering questions and providing solutions.
- Escalate support tickets to the appropriate members of our team where required and work with them on resolutions.
- Maintain our help documentation to ensure customers are able to obtain self-help support when needed.
- Become a process expert so you can guide our clients towards the best use of the system.
Skills Needed To Succeed
- Problem solving, to understand why a customer is contacting us and exactly what they need.
- Strong attention to detail to ensure you’re answering queries correctly.
- Excellent written and verbal communication skills, so you can explain your solution to the customer.
- Relationship building, to get to know our customers and their needs.
- The ability to work independently and as part of a team.
- Good time management skills.
- Comfortable working with software and technology.
- Experience working with clients in a business environment.