• Build and launch the GSOC from inception to full maturity

• Lead 24/7 SOC operations, monitoring, threat detection & incident response

• Recruit, train & manage SOC teams (Tier 1–3)

• Implement & optimize SIEM, SOAR, EDR, TIP & security tool stack

• Develop SOC processes, IR playbooks, SLAs, KPIs, dashboards

• Conduct threat hunting, threat intelligence & major incident handling

• Ensure compliance (ISO 27001, SOC 2, GDPR, DPDP, PCI, HIPAA)

• Manage client communication, reporting & escalations

• Drive automation, SOC maturity improvements & operational excellence

Required Qualifications

• Btech, BE, Bsc CS, BCA or equivalent

• 8–12 years in cybersecurity with 3–5 years in SOC leadership

• Hands-on SIEM experience (Splunk / QRadar / Sentinel)

• Strong incident response, threat intel, threat hunting expertise

• Certifications preferred: GCIH, GSOC, CISSP, CISM, CEH, Splunk Certified

• Experience managing 24/7 shifts and global clients

Skills Needed

• Expert: SIEM, SOAR, EDR, IDS/IPS, Vulnerability Management

• Strong: MITRE ATT&CK, NIST CSF, ISO 27001, SOC 2

• Cloud security (AWS/Azure/GCP), network security, scripting (Python/PowerShell)

• Leadership, communication & stakeholder management

What We Offer

• Salary ₹15–25 LPA  performance bonuses

• Build a GSOC from ground up,  high-impact leadership role

• Advanced certification sponsorships & conference budgets

• Modern GSOC facility at Lulu Twin Towers

• Global exposure with multi-industry clients

• Health insurance, flexible benefits & growth path toward Director/CISO roles

neXavault, the cybersecurity arm of John & Smith Solutions, is a CERT-In and CREST approved organization providing comprehensive security solutions across India and internationally. With our recent CERT-In empanelment as an Information Security Auditing Organization, we're positioned for exponential growth in government and enterprise segments. Our team delivers specialized cybersecurity services from offices in Kozhikode, Kochi, Trivandrum, Mumbai, Hyderabad, Noida, Bangalore, Middle East, and UK.

About John & Smith

John & Smith is a growing organisation built on the belief that great service starts with great people. We work alongside industry leading clients, delivering customer experiences that stand apart, and we invest just as much in the people who make that happen. Here, work is more than just a job. It is a place to grow, to be supported, and to build a career you actually enjoy.

Customer Relationship Executive

Location: Govt Cyberpark, Kozhikode Employment Type: Full Time

We are currently hiring for our Customer Relationship Executive position. In this role, you will represent our industry leading clients, connect with customers every day, and play a key part in delivering the kind of service that keeps people coming back.

At John & Smith, we do not just offer a job, we help you invent a career. Through ongoing training and development, you will sharpen your communication, sales, and customer service skills, building a foundation that supports you wherever your career takes you next.

What We Offer

• A culture that believes in the power of working and communicating as a team

• A culture that supports the unique needs and career aspirations of every individual

• Comprehensive training and development throughout your tenure, designed to challenge you and help you grow

• The opportunity to invent your own career path

• Rotational schedules, including alternate weekends off

• Strong internal advancement opportunities, as we promote heavily from within

• A genuine second family

What We Are Looking For

• Flexibility to adapt to change within a growing organisation

• A positive attitude paired with a drive for success

• Computer proficiency

• Strong listening and problem solving abilities

• A genuine passion for helping people

• Dependability, reliability, and strong attention to detail

• Strong communication skills in English

Why You Should Be Part Of Our Team

We promote heavily from within, giving you the chance to learn directly from one of the most experienced leadership teams in the industry. Throughout your career at John & Smith, you will have opportunities to mentor others, join committees, and position yourself for growth into leadership. At minimum, you will leave this role equipped with skills that translate into lasting careers across communication, customer service, member services, and sales.

How to Apply

Interested candidates can send their CV to hr@johnandsmith.co.in or contact us directly at +91 977 89 97202.

We’re Hiring | Customer Relationship Executive
📍 Govt Cyberpark Kozhikode 

John & Smith is looking for a proactive and customer-focused Customer Relationship Executive to join our growing team. If you have strong communication skills and experience handling customers or bookings, we’d love to hear from you!

🔹 Position Details

Job Title: Customer Relationship Executive
Qualification: Bachelor’s Degree 
Experience: 1 to 2 years

🔹 Key Responsibilities

• Handle inbound and outbound calls related to client bookings and service requests
• Maintain accurate booking records and regularly update the CRM system
• Coordinate with operations and staffing teams for timely shift allocation
• Address client queries and concerns while ensuring high service standards
• Support the booking team with daily reports and follow-up communications

🔹 Required Skills & Competencies

• Strong communication and customer service skills
• Good computer proficiency (MS Office, CRM systems)
• Excellent coordination and multitasking abilities
• Positive attitude with a strong team-oriented mindset
• Fluency in English

🔹 Preferred Background
Healthcare staffing, BPO, customer service, or HR support

neXavault, the cybersecurity arm of John & Smith Solutions, is a CERT-In empanelled Information Security Auditing Organization. With our expanding presence across India and international markets, we're the trusted partner for organizations seeking robust security compliance and governance frameworks. Our 100% certification success rate speaks to our expertise in navigating complex regulatory landscapes