Key Responsibilities:

• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and verify backups of data
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administer infrastructure, including firewalls, databases, malware protection software and other processes
• Review application logs
• Install and test computer-related equipment
• Provide end-to-end technical support and troubleshooting for network issues including LAN/WAN, firewalls, routers, switches, and other networking devices.
• Monitor network performance to determine if adjustments are needed and to identify outages or other network issues.
• Install, configure, and maintain network hardware and software, analyzing problems and monitoring networks to ensure their availability to users.
• Establish and maintain user accounts, profiles, file sharing, access privileges and security.
• Perform data backups and disaster recovery operations to ensure business continuity.
• Coordinate with vendors and with company personnel to facilitate purchases and support activities.
• Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.
• Oversee new and existing equipment, hardware, and software upgrades relating to network and systems.
• Participate in managing all network security solutions including firewall, anti-virus, and intrusion detection systems.
• Document network problems and resolutions for future reference.
• Train staff on new hardware or software applications as required.
• Recommend improvements to the network, system, and application infrastructure.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Provide emergency on-call support on a rotating schedule.
• Ensure proper recording, documentation, and closure of troubleshooting guides.
• Act as a liaison between staff and the technology department to resolve issues.
• Work closely with departmental managers to determine the maintenance and growth needs of the network.
• Monitor and test network performance and provide network performance statistics and reports.

Qualifications:

• Minimum of 1 year of experience in IT support or network engineering
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Degree in Computer Science, engineering or relevant field is a plus
• Certifications such as CompTIA Network+, CCNA, or similar will be advantageous

What We Offer:

• A vibrant and dynamic team environment
• Competitive salary and benefits
• Professional growth opportunities
• Flexible work hours
• Innovative and challenging projects